How to start
Log of changes
Problems with installation?
Problems with NatLink?
Speech Model
Ini file strategy
Configure administrator rights
Setting HOME
Technical details

Problems with installation?

When starting Dragon after configuration several things can go wrong:

  • Dragon gives message: Cannot load compatibility module support (GUID = {dd990001-bb89-1d2-b031-0060088dc929})).
    • This mostly happens when de dll-file natlink.pyd is not present or not registered in Windows. Rerun the configure program in elevated mode, and this will probably solve the problem. Disable NatLink, if you do not want to use it any more.
  • The Messages from NatLink window comes up, but only an error message is thrown.
    • With release 4.1oscar a lot of checks an trapping of errors have been inserted. If this still happens, please report, via email button at the bottom of this page.
  • Nothing happens.
    • ?? please report, happens seldom, I believe.

Basic actions when problems arise:

  • Close Dragon
  • Remove natlink.pyd in the NatLink\MacroSystem\Core directory
  • Run the Configure program in elevated mode.
  • Note:
    • Release 4.0 supports Dragon until 11, and Python 2.3, 2.5, 2.6 and 2.7.
    • Release 4.1 supports newer Dragon versions too, but only Python 2.6 and 2.7.
    • DO NOT USE 64 bit Python versions. From release 4.1hotel onwards the config program checks this and warns you if you accidentaly installed a 64 bit python version.
    • Did you choose install for all users when asked for when installing python? If not, please uninstall all python things, and reinstall python, choosing this option.

"No valid DNS INI files Dir found"

  • These should automatically found by the configure program. If not, they can be specified in the info panel of the configure GUI, or with the "c" option in the program. Should not happen in recent versions of Dragon though.
  • The most probable path is C:\ProgramData\Application Data\Nuance\NaturallySpeaking12 (Dragon 12)


Changed python version

If you changed your python version, eg from 2.5 to 2.7 running the Config program should note this and do the necessary changes.

  • Take the Basic actions above, and check your python version in the info panel of the configure program.

Configuration GUI or Configuration CLI do not run

  • It can happen that the python shortcut has been changed. You can either:
    • Open or in IDLE and run from there
    • Assign python.exe to the file (or any .py python file) by right clicking on the file (in an explorer window), and choose Open with, Choose default program, and then choose python.exe.
  • A lot of effort has been put in working away at us and catching them properly. If this still prevents the configure program from running, please report.

If nothing else works

You can manually disable NatLink by changing the file nsapps.ini. See page problems with NatLink, near the bottom.